Privacy Policy – BinPals Trash Valet

Last updated: June 7, 2024

BinPals Trash Valet ("BinPals," "we," "our," or "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you interact with our website, services, and SMS (text messaging) communications.

Information We Collect

We collect information you provide directly to us, including:

• Contact details (name, phone number, email address)
• Service details (service address, pickup preferences, community or building information)
• Billing-related details (payment status or plan selections; payments are processed through third-party providers)
• Communication preferences (SMS opt-in status and message history)
• Any information you share in forms, emails, or phone conversations with our team

We may also collect limited technical information automatically when you use our site (such as browser type or device type) to keep the site secure and improve performance. We do not track your browsing across third-party sites.

How We Use Your Information

We use your information to:

• Provide trash valet and bin handling services
• Send service reminders, pickup notifications, and updates about route or schedule changes
• Send payment links, invoices, or account confirmations
• Respond to questions and provide customer support
• Improve our services, scheduling, and customer experience
• Maintain accurate service routing and safety records

We do not sell or rent your personal information. We only share it with vendors who help us run our services (for example, communications or payment providers) and only for the purposes described above.

SMS Messaging & Consent

By providing your phone number and opting in, you agree to receive text messages about your service, including:

• Pickup reminders and confirmations
• Service updates and route or schedule changes
• Payment notifications and account alerts

Message frequency varies based on your service schedule (typically 1–4 messages per week). Message and data rates may apply. You can opt out at any time by replying STOP. Reply HELP for assistance or contact us at binpalsteam@gmail.com. Opting out of SMS does not affect service emails you may receive.

Data Retention

We keep your information only as long as necessary to provide services, maintain records, resolve disputes, comply with legal obligations, or enforce agreements. When information is no longer needed, we delete it or de-identify it in a commercially reasonable manner.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of storage or transmission is completely secure, but we regularly review our practices to reduce risk.

Your Choices & Rights

You may request that we:

• Update or correct your contact or service information
• Delete your information, subject to legal or contractual requirements
• Stop receiving SMS messages by replying STOP

To make a request, contact us using the information below.

Children's Privacy

Our services are intended for residential communities and adult account holders. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy to reflect operational or legal changes. The "Last updated" date will always tell you when the policy was revised. Significant changes will be posted on this page.

Contact Us

Questions or requests can be sent to:
BinPals Trash Valet
Email: binpalsteam@gmail.com